Welcome to Canine Oasis: Your Partner in Creating a Joyful Dog Community At Canine Oasis, we understand that being a responsible dog owner comes with many questions and challenges. Our mission is to support you and your furry friends by providing a safe, engaging, and welcoming environment. We believe in fostering a community where we can all share, learn, and grow together, making the best decisions for our dogs. To help you navigate the complexities of dog ownership and make the most of your time with us, we’ve compiled answers to some frequently asked questions. We hope this information helps clarify any concerns you might have and enhances your experience at Canine Oasis. Frequently Asked Questions (FAQs) 1. What is Canine Oasis? The Canine Oasis is a state-of-the-art indoor dog park located in Phoenix, Arizona, offering over 10,000 square feet of space for dogs to play, exercise, and socialize in a climate-controlled environment. Our facility includes separate play zones for small and large dogs, agility equipment, and comfortable rest areas for dogs and their owners. The Canine Oasis also offers the services of a mobile dog gym, allowing your dog to safely and comfortably exercise at your home when you aren't utilizing the dog park. 2. What are the membership options available? We offer various membership tiers to suit different needs and budgets. Membership benefits include unlimited access to the park, discounted rates on grooming services and training classes, and exclusive invites to social events. Some tiers also include access to daycare and boarding. We also provide day passes for non-members who wish to visit occasionally. For more information, please see our pricing page for details. 3. How do you ensure the safety and cleanliness of the park? Safety and cleanliness are our top priorities. Our facility is maintained with rigorous sanitation protocols, and our staff is trained to supervise the play areas at all times. We have separate zones for small and large dogs to prevent any accidents or discomfort. All dogs must meet our health and behavior standards to ensure a safe environment for everyone. 4. Can I bring my puppy to Canine Oasis? Yes, puppies are welcome that are at least 4 months old! We have special areas and activities designed to accommodate their needs. However, we require that all puppies be up-to-date on their vaccinations and demonstrate appropriate social behavior. 5. What amenities does Canine Oasis offer? Our facility includes: • Expansive play areas with artificial turf. • Agility equipment for physical and mental stimulation. • Designated rest zones for dogs and their owners. • Retail section with high-quality pet products. • Grooming services and training classes. • Events and activities to foster community engagement. • Doggy Daycare - half and full day as well as overnight boarding. 6. How can I get involved in the Canine Oasis community? We encourage you to join our community by becoming a member, participating in our events, and sharing your experiences. We also welcome feedback and suggestions to help us improve our services. Feel free to email us at info@thecanineoasis.com or talk to our staff during your visit. Additionally, we are always looking for passionate individuals to join our team as core staff, trainers, groomers, and more. If you are interested in working with us, please apply or email us for more information. 7. What services do you offer? 8. How does Canine Oasis contribute to the broader dog community? We are passionate about supporting the well-being of all dogs, not just those who visit our park. We actively engage with local shelters and rescue organizations to help dogs in need. Our goal is to reduce the number of dogs in shelters and prevent unnecessary euthanasia by providing a supportive community where every dog can thrive. 9. What should I bring when visiting Canine Oasis for the first time? When you visit for the first time, please bring: • Proof of your dog's up-to-date vaccinations. • A completed registration form (available on our website). • A leash for transitioning your dog to and from the park areas. • Any personal items your dog may need for comfort, such as their favorite toy or blanket. • Additional items may be needed for daycare and boarding and to contact staff with questions. 10. How can I stay updated with Canine Oasis news and events? Stay connected by following us on social media and subscribing to our newsletter. We regularly update our blog with articles, tips, and news about upcoming events. You can also check our website’s events page for the latest happenings. Have More Questions? We’re here to help! If you have any additional questions or topics you’d like us to address, please comment below or email us at info@thecanineoasis.com. We look forward to building a thriving dog- loving community with you at Canine Oasis! PARK POLICY The Canine Oasis Rules Registration and Admission • All dogs must be registered and have paid admission to play in the park. • Dogs must be current on vaccinations. Upload records on our registration page before arriving. Dog Requirements • All dogs must be at least four months of age. • All dogs over 6 months of age must be spayed or neutered. No dogs in heat. Equipment Policy • Use the equipment that you and your dog are comfortable with, as long as you can control your dog safely and those tools do not interfere with the dogs around you. • No abusive behavior will be tolerated toward any dog. • Dogs must be on leash when exiting the dog park. Behavior and Supervision • The park rangers are not there to babysit, please check-in on your dog periodically and clean up their messes. • Rough play is acceptable as long as it is consensual. Mounting is not acceptable. • Two dogs maximum per Human. Park Authority • The Canine Oasis staff has the right to remove dogs and/or guests if rules are broken. • By entering the park, you permit The Canine Oasis staff (Park Rangers) to handle your dog and break up any fights that may ensue. • Park rangers are there to promote positive play. They are trained to read signs of aggression before a dog fight starts, but fights cannot always be prevented. Please treat them with respect. Age Restrictions • No humans under the age of 18 are allowed in the park. Food and Beverages • No outside food or beverages are allowed in the park or restaurant. No dog treats. Liability • If your dog does harm to a person or piece of property, you are responsible. Important Notice • No leaving the property without your dog. The Canine Oasis is not daycare.

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